7. Review all group and catering lost and turned down business from the prior week. Standard Operating Procedures Document No: SOP‐IWM‐Sales/1.2 1.2 | Page Revision History Date Author Change Détails Page No. FSTA promotes, protects and advances the broader, Owner: 2012-2016 Business Plan Summary Program Economic Prosperity Service grouping Economic Development Service Conventions, Meetings and Events Attraction (LCC) Type Public Service Lori Da Silva, General, Oracle Sales and Marketing Oracle Sales and Marketing (OSM) brings the Information Age to field sales and internal marketing organizations. These three departments will report to the Director of Sales. Rome was not built in a day after all. GLOBAL FINANCIAL PRIVATE CAPITAL Job Description. 1.24 Director Sales & Marketing 13 Feb Get comfortable and proficient at analyzing CRO and REVMAX reports. A copy of the report must be sent to the Vice President of Sales & Marketing on a monthly basis. The Business Plan and 1st Quarter Action Plan must reach TECTON, on a date to be determined, prior to the preparation of the annual budget. 2. Make sure every participant is heard and get full answers. 21+ Hotel Marketing Plan Tips and Examples – PDF, Word Establishing a very successful hotel takes lots of time and patience. Key Questions Key questions drive the study. 5. Review regret and denial reports and factor the effect on demand. Complimentary policy, cancellation attrition policy, deposit payment policy and rooming list deadlines will all be negotiated to meet both client and hotel needs and objectives. 20 2. Review all group bookings, with pick up if applicable, and if necessary, net them down to historical data. A telemarketing call is defined as a call to solicit business from new, target, key, or existing accounts. 5. The Vice President of Sales & Marketing should be made aware of any delinquent payments by a hotel. At an agreed time, the Front Office will take over responsibility for the group file. Complete the Tecton CRS/GDS/Internet analysis report and Website Traffic Report on a monthly basis to determine CRS/GDS/Internet productivity year over year. 7 SM-SOP-05 Pages 2 Date Issued: 6/1/97 Revised: 6/1/06 POLICY: CUSTOMER FEEDBACK Effective Date: 7/1/97 All hotels will conduct quarterly customer focus groups and a weekly General Manager s reception. 1 Sales & Marketing Standard Operating Procedures Full Service Hotels, 2 SALES AND MARKETING FULL SERVICE HOTELS STANDARD OPERATING PROCEDURES INDEX SOP # SM - SOP - 01 SM - SOP - 02 SM - SOP - 03 SM - SOP - 04 SM - SOP - 05 SM - SOP - 06 SM - SOP - 07 SM - SOP - 08 SM - SOP - 09 SM - SOP - 10 SM - SOP - 11 SM - SOP - 12 SM - SOP - 13 SM - SOP - 14 SM - SOP - 15 SM - SOP - 16 SM - SOP - 17 SM - SOP - 18 SM - SOP - 19 SM - SOP - 20 SM - SOP - 21 SM - SOP - 22 SM - SOP - 23 SM - SOP - 24 SM - SOP - 25 SM - SOP - 26 SM - SOP - 27 SM - SOP - 28 SM - SOP - 29 SM - SOP - 30 SM SOP- 31 SM SOP- 32 SM - SOP- 33 SM SOP- 34 SM SOP- 35 SM SOP- 36 STANDARD Sales & Marketing Department Office Hours of Operation Response to Customers Use Guest s Name Customer Feedback Weekly Sales Meeting Sales Coverage Competitor Customer Awareness Training and Development Inter-Hotel Sales Leads Franchise/Marketing Rep. Marketing Programs Revenue Strategy Meetings Prime Selling Time Lost Business Lead Log Managing Reservation Sales Site Inspections Entertaining and Show Arounds Star Report Group Bookings Room Rates Annual Business Plan and Quarterly Action Plans Internal Audits Advertising and Promotion Sales Office Audit Key Account Management CRS/GDS/Internet Productivity Revenue Enhancement Committee Central Reservations Shopping General Managers Role in the Sales Process Brochure/Collateral Printing Guidelines Media Policy Sales Incentive Plan Month End Reports E- Commerce Strategy Content Management. Seorang sales Penjualan harus dapat melihat kesempatan / peluang penjualan yang ada, merumuskannya menjadi sebuah program penjualan dan menjalankannya. PVE (Price Value Evaluator Exercise) 3. PROCEDURE: 1. Saturday coverage should be assigned on a rotating basis. Conducting Successful Focus Groups. SOP-SM-07 : Effective Techniques in Sales SOP-SM-08 : Marketing Techniques SOP-SM-09 : Customer Service in Sales SOP-SM-10 : Credit Policy SOP-SM-11 : Booking Policy SOP-SM-12 : Cancellation Policy SOP-SM-13 : Discount Policy. Develop strategic selling actions using the Blue Sheet process which will fulfill these objectives on a quarterly basis. The Director of Sales with the input of the sales team will determine the most effective form of account coverage; individual key and target accounts, geographical territory or market segment. Access them on your mobile or on desktop 24/7 anywere or Download and use them in pdf format. General Manager will be briefed about the clients who will be entertained and if not a party to the meal, will come by the table for an introduction. All goals, for the sales/catering sales managers, for telemarketing calls per week, inhouse entertainment or site inspections per week, and outside sales calls per week, will be developed by the individual property. The Director of Sales reviews the competitive set to ensure that it accurately reflects those hotels with whom the Tecton/Desires Hotel is competing. Please follow the instructions listed in number four to download the appropriate software. Consult the programs with the Vice President of Sales & Marketing and the Franchise/Marketing firm representative. Other Department Heads are to be invited to participate as needed or on a rotating basis. Imagine Grow Succeed, Spa Success Tips to Enhance Every Aspect of Your Customer Experience, Star System Salon Management Software. 3. SCOPE: To provide maximum coverage for the convenience of our customers to do business with our hotels. Review and discuss last night s results. Status updates on team members quarterly action plans. Rap with the Reservations Manager and staff - What are our customers saying? In the event availability of space is the reason for lost business, refer back to the client in case the space in question opens up due to a cancellation. Special corporate account goals. New York, HONORARY CHAIRPERSONS The Honorary Chairpersons are important members of the community and add prestige and major support to the auction. PROCEDURES: 1. The leads will initially be phoned or ed in to determine if space is available for qualification. Set up the mechanics in your PMS/GDS and Website to track the results. 4. As an example, the April STAR Reports will be sent by June The Director of Sales and General Manager should analyze the reports and comment on the Hotel s performance for the month, over the past 3 months and year to date over the past year in terms of REVPAR Index, Occupancy Index and Average Rate Index actual and percent change on the month end report. Performance Element: Compare. Note: The most efficient way to communicate with me is face to face and via email. Determine the decisions and results from the prior week. Was everything done in a timely manner in order to ensure closure of this business? Restaurant staff will use the guest s name whenever appropriate. 27 SM-SOP-17 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 SITE INSPECTIONS Effective Date: 7/1/97 POLICY: Complimentary accommodations with meals (when applicable) should be offered to executives and planners responsible for site selection for group, volume transient and Catering business when requested at your hotel. Business Advisory Board Best Practice Guide 1, OKEFENOKE RURAL ELECTRIC MEMBERSHIP CORPORATION NAHUNTA, GEORGIA JOB DESCRIPTION SENIOR ACCOUNTANT, Performance Management Handbook. Once approved, it is the responsibility of the Reservation/Revenue Manager to load the new rates into the system and GDS and advise all the appropriate parties within the Hotel. In case of outstation sales visit then reserve the air tickets and the accommodation according to the budget and get approval from Director of Sales before making the … How can you improve customer service? In the absence of this position, the log in should be completed by the sales person. The VA sets up a checking account with payment authorization (or online bill payment services), George Brown School of Hospitality & Tourism Management Hotel Management Employer Externship Manual Page 1 of 8 INTRODUCTION (GBC) is dedicated to educating students, and ensuring that they are ready to, Business Facilities LiveXchange 2017 REQUEST FOR PROPOSAL Thank you for submitting a proposal for the 2017 Business Facilities LiveXchange. 38 SM-SOP-23 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 INTERNAL AUDITS Effective Date: 7/1/97 POLICY: The Director of Sales is responsible for monitoring the accuracy and content of all documents both within the office and correspondence that is leaving the office. Regularly scheduled meetings should be held to track the progress and to prepare the revenue portion of the plan. 2 Job Code: 50050 Job Title: Sales Manager Prepare the sales kits, Brochures, presentation and other necessary hotel information before visit.. 4. 4. The Director of Sales reviews all logs weekly to ensure timely and appropriate follow up occurs. 5. 11. There is a need to master the hotel sales process and all of its hotel room sales techniques, which culminates into a well-made hotel sales plan. Qualifying. B. Restaurant/ outlet staff will be briefed about client s importance. SCOPE: To build incremental business from broad based programs for which hotels have been billed either thru contracted fees or special assessments. Share successes. Determine if closing controls were effective on a same day basis. DEFINE THE PURPOSE It is critical that you are clear why you are holding a focus group. The General Manager will write a letter of welcome. Whenever possible, the team members should participate in seminars provided by the Franchises and presented by local professional organizations such as the Chamber of Commerce, Convention Bureau, and Economic Agency etc. Review and update on goals and incentives. 4. 7. 5. 866.915.9465 www.delivra.com 2013 Delivra Professional Email Marketing Software and Consulting 2, FORDHAM UNIVERSITY OFFICE OF ALUMNI RELATIONS AFFINITY CHAPTER HANDBOOK Affinity Chapter Handbook Table of Contents Affinity Chapters Overview What is an Alumni Affinity Chapter?...4 How to Start an Alumni, North American Development Bank Bid Evaluation Procedures BID EVALUATION PROCEDURES TABLE OF CONTENTS The Bidding Process Introduction Preliminary Actions and General Concerns Contract data sheet Responsible. 4. Hotel Sales & Marketing Ottis Bunning. 5. Requests for site inspections should be reviewed by the Director of Sales and approved by him/her. Property Management System [Hotel Name Here] Owned by: [Owner Name Here], NCR Corporation Board of Directors Corporate Governance Guidelines Revised January 20, 2016. THAT S OUR PROMISE TO YOU. CORPORATE PARTNER PROSPECTUS. Food and Beverage - Water, snacks, breakfast or lunch 3. SOP Keuangan, Accounting & Pajak Rp.350.000 12. 3. Furthermore, internet sources, articles up – to- date are applicable sources in carrying out the research. The selection of a topic and the presentation should be spread amongst the team on a rotating basis. Introduction and Overview The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. 4. General Manager). The DOS and/or General Manager (with new DOS) is to conduct joint sales calls with new members of the sales staff during the first 90 days of employment. To use this website, you must agree to our. 2. All Group and Catering contracts will be reviewed by the DOS at their discretion. Assist every sales person/employee by transferring a telephone call to the next person by introducing the caller by name. 4. A written operation plan, Group Resume, should be prepared and circulated to all departments. To be successful, you must, Daily Traffic Control Log User Instructions Name: FAP&A940/3.2 Property of Ford Motor Company GIS: 37.01 S+3T Proprietary Printed December 2012. 4. Share success. 5 SM-SOP-03 Pages 1 Date Issued: 6/1/97 Revised : 6/1/2006 POLICY: RESPONSE TO CUSTOMERS Effective Date: 7/1/97 All inquiries will be answered within the same day of receipt. 17 8. 4. per person, net, all inclusive, packages etc. ORGANIZING A REGIONAL MEETING The steering committee of each region selects and approves future meetings based upon requests from local sections to host a meeting. 4. Creating BEOs. 28.2.0 OBJECTIVES The objectives of these instructions are:- 28.2.1 To outline the policies involved for the Sales and Marketing process. Sales Call Merupakan kegiatan sales dalam berhubungan dan menjalin kerjasama dengan external guest dalam hal ini adalah booker-nya.Sales call ini perlu dilakukan agar klien tetap merasa diperlakukan istimewa walaupun pada saat ini tidak ada tamunya yang menginap di Aston Hotel. Review the Reservation Call Conversion Tracking Sheet to ensure they are being filled out by all parties who are taking reservations. SCOPE: To facilitate bringing customers into the hotel in order to prompt them into a decision on using the hotel for their business. 13 SM-SOP-08 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: COMPETITOR CUSTOMER AWARNESS Effective Date: 7/1/97 The General Manager will execute a regularly scheduled program to monitor and document the competitive sets Reader Boards/Function Lists and in some cases Parking Lots. The objective of the call is to research the account s needs and potential. Distribution of BEOs. Discuss group ceilings - Target rates - Update Selective Sell Guide/Group Room Ceilings. Identify training areas that you would like to see implemented. 40 SM-SOP-25 Pages 1 Date Issued: 6/1/97 Revised: 7/1/01 POLICY: SALES OFFICE AUDIT TECTON will conduct reviews and audits of the Sales Office annually. PROCEDURES: 1. The Sales Office identifies Hotel s Key Accounts by market segment including Catering; those 20% of your customers who produce 80% of the business. All inquiries received for the Sales and Catering Office into an administrative assistant and/or Front Desk must be logged in on the attached or similar form. All correspondence and administrative duties are to be conducted outside of Prime Selling Time. Guest History. SCOPE: To ensure maximum face-to-face contact with the hotel s account base. Most bowling centres have lost the art and the, 2016 INSURANCE CLIENT SUMMIT 2016 INSURANCE CLIENT SUMMIT, BOSTON, MASS. 5. Establish priority assignments for each member of the team for the next week. Mandarin Oriental Hotel Group is an international hotel investment and management group operating ten hotels in, Mapping Your Future : Financial and Accounting Services What Is This Field? 8. Set up a schedule whereby each member of the team will be assigned a hotel or set of hotels to visit per the General Manager. Sales and Marketing SOP Manual. To provide financial information to the Manager of Administrative and Financial Services, Generic CMMS Quality Assurance Plan Scope In accordance with the Quality Policy, the Quality System of CMMS is based upon the requirements and structure of ISO (the International Organization for Standardization), Performance Management Handbook City of American Canyon 1 TABLE OF CONTENTS Introduction 1 Background on performance management City Core competencies Performance management model Development of the Core, MANDARIN ORIENTAL HOTEL GROUP REPORT SUMMARY THE COMPANY Established in Hong Kong in 1963. Now is the time to invest in your company. Think about your past experiences and decide which of the, Marketing Opportunities Rural Development Photo courtesy of Jon Hardesty The Center for Rural Affairs in Partnership with the Kansas Department of Commerce present: 2nd Annual Kansas MarketPlace Conference, Glossary of Hospitality/Tourism Terms ABA - American Bus Association; comprised of bus companies, operators and owners Attendance Building - Marketing and promotional programs designed to increase attendance, Roles and Responsibilities of Committees Involved in CHEMRAWN Conferences Introduction CHEMRAWN conferences are special in several respects. All these points will be included in the group booking contract which will be signed off by the Director of Sales and authorized client signature. PROCEDURES: 1. The memberships to which professionals may, MISSION Fantasy Sports Trade Association (FSTA), established in 1997, is the association and arm for research and promotion of the fantasy sports industry. 6. The hotel has been an industry leader in the city since its inception in 1991. Group should be no less than 10 and no more than 15. Plans and actions will be developed for those areas not in compliance with the SOPs. Introduction Measuring and evaluating results will provide you and your associates with the vital information you need for making key strategic and tactical decisions prior to, at and after the trade shows, Report Office of the General Auditor August 31, 2011 Internal Audit Report for August 2011 Summary Three reports were issued during the month: Employee and Director Expense Reports Audit Report Quarterly, MANAGING YOUR EMAIL LIST Ensuring you reach the right people at the right time with a relevant message. PROCEDURES: 1. Samples of the final product should be sent to TECTON for the permanent archive. DEADLINE, CONFERENCE PLANNING ebook How to organize a research conference your delegates will love Ex Ordo - Phone: +353 (91) 394 545 - firstname.lastname@example.org - www.exordo.com Research Conference Planner A research conference, NACCE Conference Producer NACCE is seeking a seasoned non- profit events producer to plan and execute their 2015 annual member conference October 11-14 th in Houston as well as secure a site for their, Where the only call that matters is yours. 5. Quarterly Action Plan, Key Account, Target Account and Need Dates updates. IAIP Connecting Members. Encourage training. When completed, communicate your property shops to the reservation Manager. Marketing in Tough Economic Times 2013 1 First Things First Marketing everything you do to build awareness of your company and products. SCOPE: To obtain the names of companies doing business with our competition for future solicitation. The ritz carlton hotel marketing presentation Mihran Kalaydjian. Include the Reservation/Revenue Manager in the weekly Sales Meeting. Hotels will devise a property specific format to create a venue for soliciting feedback from our customers. Accommodations (if needed) will be limited to a maximum of 2 nights, thereafter charged at 50% of the prevailing room rate. 9. The Hotel General Manager and DOS will assign responsibility to gather the required information with specific due dates. 4. If client record is unknown and or potential is questionable, 50 % will be charged, of which the total will be credited to the master account of the group should it materialize. Generally, the topics are wider in scope, and although there, Hotel Training Programme Santosh Koripella 300 Hotel Related Downloads (Checklists, Formats, Programmes, Software, Tools, Forms, Training Presentations, Calculation sheets and many more) A Complete Resource, Leader s Guide: New Manager Orientation The goal of this lesson is to: Familiarize the new Manager with the benefits of being a Tupperware Manager and define the expectations and business activities that, 2 0 1 6 CORPORATE PARTNER PROSPECTUS Connecting Members. Version 1.0. 36 SM-SOP-22 Pages 2 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: ANNUAL BUSINESS PLAN AND QUARTERLY ACTION PLANS Effective Date: 7/1/97 All Tecton/Desires Hotels properties will prepare and submit an annual Business Plan (format submitted by Tecton) which will establish, in detail, the revenue goals and targets for the following year. 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