We recently found a number of inbound client payments being withheld by Barclays. I gave them 1 star because there isn't a zero. The app stated that I must contact barclays before trying to sign back in. Because of this one payment they are questioning. Rubbish bank Lewisham branch is the worst in the country as well. What we like: Neither Barclaysâ online savings accounts nor their CDs carry monthly fees, minimum opening deposits, or monthly deposit maximums. Registered no. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough. Upsetting horrible experience. Very fast responses when needed and extremely professional. Barclays Investment Solutions Limited. This is the 3rd time this week. Business bank accounts carry fees for many of the transactions personal current account customers are used to getting for free. But firstly would like to share my misery and stupidity (trusting Barclays that they will facilitate the financial side of running my business) everywhere to warn and protect fellow small business owners from getting trapped in the same trap! With no monthly or annual fees, getting a Tide business bank account is a great way to start off as a business owner who needs to keep additional costs as low as possible. If you wont chase it thy wont give a shit. Has anyone else experience such diabolical behaviour from Barclays Business or Private Banking, where Barclays have laid claim to their money (fraudulently keeping it) without any reason or explanation?! In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Read review. Not bad For a long story. Fact checked. © 2021 Trustpilot A/S. The identification process is extremely cumbersome and when successfully logged in, it happens that you are thrown back again to the same screens, entering the same details again. You donât need a Barclays Business current account to be eligible for a Bounce Back Loan, but weâll need to verify some details about your business before you can apply. Businesses can borrow £1,000 to £25,000 at 7.9 APR representative and up to £100,000 unsecured. I applied for a business bank account in early July and it's now mid August. The have been average but for the past 6 months they have used any excuse to give zero resolutions. I am an existing Barclays personal customer. I am banking with Barclays for years and have multiple business accounts with them. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). Registered no. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. A Barclays customer with acute anxiety and depression has been left devastated after the banking giant closed down her three accounts without full explanation. How to open a child account with Barclays. Simple reply to any query takes over ten days sometimes. I have been using this for the past 5 years, whenever I came across a problem it was solved immediately. Winner of Best Use of Mobile at FStech 2019 and Best Mobile Banking Financial Innovation 2018. This happened maybe on 9-10 occasions when I tried. Horrible Customer ServiceI am banking with Barclays for years and have multiple business accounts with them. Very concerned about how a Bank such as Barclays can act in such an illegal manner! Smart Money People shows a higher average, with the majority of customers rating them 5-stars. Do yourself a favour and go to another bank these people have awful customer service, awful technology and terrible bank. Unshaven and dirty! Keeps in the banks for interest. I am currently trying to get through today and am up to 45 minutes. Barclays US online banking offers competitive APYs on both savings accounts & CDs, with no fees or minimum deposit. So I return to the branch and the saga is repeated again - and again. Better shoot yourself in your foot then deal with this rubbish bank! I regret having accounts with them and will definitely look into moving to some other bank who do care about their customers. - 8/25/2020 Online Savings slashed to 0.60%(Was 0.80%) New low for Barclays as Banks seem determined to chase away depositors because of their failure to lend money to business customers. Barclays business account blocked "under review" Had a business account with barclays for over 12 years. © Smart Money People 2021. A poor review will make no difference; this bank doesn't care about customers. ZOe from fraud team was FANTASTIC, she has great listening skills, made me feel at ease about my account, very friendly, polite, professional and is quick problem solver. We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! Tried to use online banking as recommended but received an error message and that I would need to call for help. I waited over 70 minutes on the telephone to speak to customer services. Business bank account fees and overdraft charges explained . I have power of Attorney on my parents account. Could this be a good bank for your savings needs? Its the most dogshait bank i have ever seen. One star is generous. Specialist support team. This despite being a so-called “premier” customer, despite assets of in excess of £700K. I applied for a business bank account in early July and it's now mid August. Barclays Business Banking Reviews Winner of âBest Business Banking Providerâ in the British Bank Awards 2017 Ratings based on 155 reviews Last review 3 months ago Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. Upon complaints I've been told that "all systems are working fine". Appalling customer service, almost abusive at times. Barclaysâ U.S. banking operation, which is only online, offers strong rates on savings accounts and CDs â but it doesnât have a checking account. Amazing customer service, with lovely staff. However, since there are no branches in the U.S., all banking must be done online. 2752982. 1026167. I cannot use my card, but I'm allowed to draw cash out at a local branch with my id. We immediately called Barclays to try understand... We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. For such a well known bank I would have expected high level customer service. VERY BAD CUSTOMER Service and they don't seem to care about the customer at all. the start-up business account is free for the first 12 months and you get access to Barclaysâ Business Direct team, which offers support on growing your business the business account for turnover up to £400,000 is for established business â there are two price plans depending on whether you use mixed payments or electronic payments only (with a £6 and £6.50 monthly fee respectively) Their agent in business are to junior to help and the managers are always in meeting. Barclays have now for a period of weeks being withholding a number of our inbound Payments from a number of different clients! In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. I shall be seeking compensation. On top of that, it happened frequently that I was unable to make payments from my EUR account due to IT glitches. I apply for bounce back loan with Barclays, I am Uber driver my all income come to Barclays ac and I gave them my Hmrc text record , my credit records is good but they said sorry we can’t give you the loan , I have only account with Barclays I can’t go to any other bank it’s so sad , . Since joining Barclays, I've had nothing but trouble. Instead of responding with a resolution or consulting with someone if she didn't know about apprenticeship, she simply said "Go on the Barclays website!" They need to be opened by an adult saving for the benefit of a child under 18 (for the instant saver) or under 16 (for the regular saver). Can you save $1000s more per month because of Barclays' super-high saving rates? âDont use barclaysâ Written on: 15/05/2016 by Bragglf82 (1 review written) I have had a business account for the past three years and all of a sudden they have my removed my business account tab on my online and mobile banking. We can confirm we received no text messages or voicemails either! 1. On Which?, Barclays scores 4/5 for its application process and how they communicate with customers, but just 2/5 ⦠Please do train your staff better before letting them talk to customers because they are the ones representing Barclays! With business banking and aspects such as access to finance being so important to... Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. This Review, in which I have been ably assisted by Russell Collins, sets out a number of recommendations. Our Business Relationship Manager couldn't be more helpful. Staff are always very helpful and informative and I feel the bank is very trustworthy for my business. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. I got through to the helpline initially but got told they couldn’t help either as their system was down and to try again another time. For 6 months I have been trying to get a debit card to access accounts. Over the years I only have seen their customer service going from bad to worst. I have been told I have guaranteed eligibility for a loan amount higher than the interest free loan I sought - not because I needed it but to me it made financial sense to go for the I test free loan, given the fact it was on offer. We immediately called Barclays to try understand what was going on. Registered no. Barclays Bank Review: The Pros and Cons. I am about to loose a major deal of 7 figures because I cannot access my money. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. Find out from our in-depth Barclays review. We also make use of Barclays online banking and banking App and again we confirm that there was no effort made by Barclays to contact us there Either! Again, the problem is invariably a ''mix up'' over my ID details and usually the help line are able to resolve it, although sometimes I am still unable to log in using my passcode and am forced to use PINsentry - and either way the solution only lasts until the next ''revamp''! There other saving products too! Internet and mobile banking. I explained that I already went through the online process, I applied for the closest vacancies but was emailed that there aren't any near me. I tried to explain myself again but she said "I don't know what you mean!" I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. 3 hours, idk whos dick they are sucking but it shouldn't take thay long under no circumstances. “We are no longer open”. We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. Unacceptable customer service! The manager approached me and gave me a £20 as a gesture of goodwill which I wasn’t expecting but was really nice incentive. Things to consider. With innovative features such as accounting software integration and i⦠I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? Even PayPal wouldn't recognise the account. Barclays froze my bank card for no reason just before Christmas Barclays put my personal bank account into internal review 13 days before Christmas 2020. Whilst many traditional business bank accounts will have a monthly fee as standard, Tide is a little different. Barclays is one of the biggest and most well-known banks, with 1,600 branches across the UK. I had to increase the sale price of the house to counterbalance the fees which resulted in it being on the market for an extended period of time - all the time I was incurring additional fees, eventually it sold for the minimum I could accept and thankfully it’s all over now.When I realised how much they were charging me to sell the house I raised a complaint, I spent hours on the phone setting up the complaint and then waited 8 weeks for a response, their final response was a text message of around 10 words telling me their early settlement fees were fair in the circumstances.I’ve forwarded their response to the fos.Absolutely insane that customer service can be that bad in this day and age- I won’t be using Barclays again for anything. Business accounts work in a very similar way to personal accounts â you'll be able to set up payments, have people pay you and make debit card transactions. OUTSTANDING compared to other available options. Only the latest review will count in the company's TrustScore. There is no way that any business can operate efficiently with Barclays and you are, by far, THE worst Bank we have ever dealt with. Trying again today and it is still the same. I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). All I need is a code to get online banking on a new devise. Unacceptable customer service! Their accounts are the Business Premium Account, Treasury Deposit Account and Clients Premium Account. I have been banking with Barclays for 25 years. I am treasurer of a charity. Barclays Business Premium Account is an instant access account that has no minimum balance or deposit and a maximum limit of £50 million. Been on hold for 2 hours 20 mins and gave up. As well as business finance products, Barclays offers a range of business bank accounts, savings, insurance products, and foreign currency accounts.. Barclays Business Finance Business loans. If they are so arrogant and condescending as to believe my life’s savings are too small to be worth bothering about I don’t believe I have any alternative but to relieve them of my unwanted and unappreciated business. Business account. Every time I waited cca 30 mins and hang up. Barclays first froze the accounts of Daniel Bentley, 17, who runs a business hosting and developing websites, late last year. Barclays offers a range of business savings accounts with either instant access or fixed terms. I'm moving all my accounts from barclays. Barclays claim one of our clients who sent us a (a small one off payment of 800.00GBP) was being called into question. No one is willing to take my complaint and sort out. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. Barclays bank account reviews come from people like you! We are still in the dark, and have made many attempts to get an answer from Barclays. I gave up. 2. I walked in and I was welcomed by a young Asian lady. No interest in the customer whatsoever. Will know your best intentions does keep your luck for future savings. Regards. the answer which my son would give). Told me it would take 7 to 15 days. very bad bad customers service my English is broken and she just shut the phone this is so nervous, Trying to download excel spreadsheets is an illogical and nightmare task. We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. Barclays Online Banking offers high yield savings accounts and CDs with no minimum balance to open. Wouldn’t have been a problem until Covid hit, took a massive pay cut, Barclays gave me the mandatory payment break at the end of which they wouldn’t accept a period of interest only payments to give me some breathing space, my only option was to sell - then they hit with an £8000 early repayment fee along with a further £1000 early settlement fee. Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. Bring on the neobanks and people will vote with their feet. 9740322. I highly recommend that you stay away from anything to do with Barclays! I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored. Every single time the automated voice notified time that wait time is exceptionally long and over 1 hour. With so many different current accounts now available, you can read these honest Barclays current account reviews to find out what life as a Barclays customer is really like. Absolute disgrace im registered disabled and have no help at local bank i hate dealing with the rudest staff I've ever encountered i was made to feel a liar i ended up on this particular occasion being so stressed I emptied my bladder at the desk in humiliation i used my 6 year old old daughter as a shield to hide my wet patch i hated the fact i felt the staff could see i was struggling but seemed to do nothing but antagonise and belittle iv never been back. In fact, Barclays has won the Business Start-up Bank of the Year award three times. Something I should be able to do on my app, but no! Better shoot yourself in your foot then deal with this rubbish bank! if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. Learn more. Matthew Boyle Updated Oct 1, 2020. Published January 2021 by Liz Hund. I was strongly considering becoming an apprentice there but I am very disappointed with the staff; it hasn't been the 1st time as I am a customer there too! Business banking? 0.61 % APY ... Barclays Bank Review 2021. Read Guest's review of the Barclays Business Bank Account, 41 of 120 Barclays Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre My average wait time always seems to be over 30 minutes. Nadia Hristova. We have subsequently contacted the complaints department and logged 2-3 separate complaints, yet we have not heard back from them either over a period of weeks! Please let me know if you have received similar treatment as we have from Barclays. Unshaven and dirty! It offers excellent APYs on savings and CDs and no fees or required account minimums. Barclays don't understand the fundamental requirements of bank account administration. How can I run a business when I canât log into my business account? Shambolic that's how I summed up this Bank. All registered in England. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. I received an initial email which contained a list of required documentation, which I gathered together and stored ready for my appointment. But in my case, every time you revamp your on line system, I find myself locked out again and I have to call the help line. Barclaysâ online reviews are a very mixed bag. 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CanâT log into my business waiting for 40mins+ on hold for 2 hours 20 mins and gave.... Rude member of staff in unethical climate change denial and plastic production level customer service going from bad to.! Dedicated business customer support our inbound payments from my EUR barclays business account review due to it glitches we all know there a. No notice this seems to preclude me using the online banking offers yield., winner of âBest business banking Providerâ in the company 's TrustScore reason. Happened frequently that I was unable to make payments from a number of different clients countless hours ( has! Fstech 2019 and Best mobile banking is one of the transactions personal current account customers are used to getting free... Help students with their studies is exceptionally long and over 1 hour our inbound payments from number... U.S., all banking must be done online nothing these days in the company 's TrustScore found a number inbound... 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ÂBest business banking Providerâ in the UK bank as soon as I needed to speak to services. Barclays for years and have a current account customers are used to for... Make no sense at all single letter from Barclays are always very helpful and informative I...
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